Frequently Asked Questions




Which e-cloth do I use?

ANY hard surfaces in your home (including greasy surfaces) can be cleaned effectively with just the General Purpose Cloth, the Glass & Polishing Cloth and the Deep Clean Mop. We produce the General Purpose Cloth in a number of colors to help you reserve a different colour for cleaning different areas.

The General Purpose Cloth cleans thick grease and dirt and can tackle the heaviest cleaning jobs with just water. As it has thicker fibers, it is not as good as the Glass & Polishing Cloths at leaving a totally streak-free finish and it is best used in combination with it.

The Glass & Polishing Cloth cleans light grease and dirt with just water and leaves a streak-free finish, when it is used dry on a damp surface. It is perfect on glass and shiny surfaces – windows, mirrors, taps, toasters, and stainless steel.

Other special cloths have been developed to do an even more effective job on specific surfaces.

Why have we developed so many different cloths?

Each of the cloths in our range has been developed for absolute optimum performance for a specific purpose. Three examples:

  • While the General Purpose Cloth will clean baths well, the extra absorbency and surface area of the Bathroom Cloth gives a more thorough clean with less effort
  • Used dry, the General Purpose Cloth attracts dust and is an effective duster, but our Dusting Cloth is even more effective, holding more dust and releasing gathered dust more effectively
  • The Glass & Polishing Cloth leaves lenses and screens completely clear, but our Screen and other Lens cloths are a smoother weave and there is less risk of small particles being held in the cloth, which might damage the surface.

Can e-cloth be used on fabrics or carpets?

e-cloth’s General Purpose Cloth can be surprisingly effective on fabric of any kind and it’s always worth trying before resorting to a chemical cleaner. They will usually work on wine spills - use cold water and experiment on a test area first. To use, simply dampen a General Purpose Cloth and gently rub the dirty fabric.

Do e-cloths help to eliminate bacteria?

e-cloths remove over 99% of bacteria. All the main e-cloths have been tested by an internationally recognised micro-biology laboratory (Silliker – 45 laboratories worldwide and work with McDonalds, Kraft Foods & Kelloggs). All have been shown to remove over 99% bacteria, including e-coli, listeria and aspergillus – Click Here for more information.  The Mop was proven to remove over 98%. Tests showed that, after a brief rinse, only 0.01% of bacteria are re-introduced to a surface.  Additionally, because the cloths do not leave any residue on the cleaned surface, there is nothing left behind to encourage the development of bacteria.

How long will e-cloths last?

As long as the care instructions are followed, with normal use our cloths will last for several years and are guaranteed for 300 washes. There may be some loss of color or staining, but this will not affect performance. Snagging fibers on sharp edges will inevitably occur.

Can I use household cleaning products with my e-cloth?

Because of the risks associated with using household cleaning products, we do not recommend using them with an e-cloth. Most household cleaning products that do not contain bleach will not harm the cloth but because e-cloth cleans so well with just water, it is unnecessary. (Contact with bleach should be avoided as it breaks down the fibers.)


There are situations in which an e-cloth was not designed to handle such as lime scale in the bathroom or with particularly tough oven messes. In those instances, we recommend using Universal Stone as a first choice because of its all-natural ingredients before risking using a household cleaner.  


Because of the nature of the toilet bowl, although logically an e-cloth can handle this cleaning task, we do not recommend reaching into the toilet bowl and removing that bacteria with that cloth and transfering it elsewhere in the house.

Can cloths scratch surfaces?

e-cloth fibers are non-abrasive and will not scratch surfaces, but care should be taken on special surfaces such as car bodies, in case grit, caught in the fibers, scratches the surface.

What should I do if the cloth doesn't work any more?

If your e-cloth does not work anymore, it could be that there is fabric softener blocking the fibers. Please re-wash and try again.

If this does not work, the e-cloth has reached the end of its life (usually over 300 washes). However, if you feel the cloth has not given satisfactory performance, please contact us (e-mail or telephone) – we are confident we can help you!

What if there is a streak or smear left after cleaning?

This is usually for one of two reasons. The first is that the cloth has been used too wet – for the final polish, the cloth should be used dry on a damp surface. We recommend using a dry Glass & Polishing Cloth for the final finish.

The second reason can be that there is a surface layer left by the factory (new product) or a chemical has previously been used for cleaning. In either case, clean a small area using the General Purpose Cloth followed by the Glass & Polishing cloth. Repeat as necessary and you will see the whole surface gradually come clean. Using warm water may help.

Why do many manufacturers recommend e-cloth for cleaning their appliances and household surfaces?

Many manufacturers recommend that chemicals are not used on their products. They have tested e-cloth and found it particularly effective. They recognize the no-compromise high quality of e-cloth and are happy to associate their brand name with our cloths.

Do I need to disinfect?

Some people like to use cleaning chemicals or disinfectant around the toilet area or on food preparation areas. For 90% of the house, e-cloths will clean with just water.

Why do I still have marks on my cloths when I have washed them, even boil washed them?

Many types of dirt contain a pigment which stains any cloth. If the cloth has been washed properly, it will be clean despite the marks, Repeated washes will gradually reduce these marks.

How many heads should I purchase with my mop?

This is based on your personal approach to how often you want to mop your floors.

Once you use a Damp Mop Head to wash your floor, we do not recommend using it again until you machine wash the Damp Mop Head. Use one Damp Mop Head per use and then wash the Damp Mop Head in the washing machine with other items. If you are washing your floor daily and will not wash the Damp Mop Head every day, purchase a Damp Mop Head for each day until you will wash them.

When you wash your floor with the Damp Mop Head, you can rinse it out under hot tap water, wring it out so it is only damp, and continue to wash your floors. After each bathroom floor wash, rinse out under hot tap water and do the next floor section. If you are washing a large room, divide the kitchen floor into 4-5 sections and rinse after each section. Some customers do not like to keep rinsing out the Damp Mop Head and what they do is fill a sink up with hot water, load it up with Damp Mop Heads. Rather than rinse out the Damp Mop Head they are using, they simply take a Damp Mop Head out of the sink, wring it out, do the next floor section. At the end of the cleaning their floors they wash all of the Damp Mop Heads

How do I extend the mop handle?

The e-cloth Deep Clean Mop is made of strong aluminum and come with a grip-tight locking mechanism. To extend the mop: Hold one hand on the handle at the end and then look for the arrow on the stick down by the metal head, place your other hand on or by the metal head and twist each hand in the opposite direction.

Twisting one way will loosen the stick to allow it to be extended and twisting in the opposite direction will allow you to tighten the mop for use.